FAQ's
WHY ARE YOUR PRODUCTS SO GOOD?
Our products are exceptional because they're built on a foundation of innovation, quality, and a deep commitment to sustainability. Every detail is carefully designed and engineered to not only meet but exceed customer expectations. We use cutting-edge technology and premium materials to ensure longevity, performance, and efficiency.
HOW TO PLACE AN ORDER?
Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, PayPal, ApplePay, Stripe payments and bank transfer (via PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Bulgaria, China, India, etc. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in these countries, your item may take 8-12 days to arrive for FREE Standard Shipping, and 5-8 days for Premium Express Insured Shipping. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping & delivery page.
WHAT IF I NEED SOMETHING?
No worries! Contact us on:
pocketshinee@gmail.com
and we'll guide you through the process to send the item back.
CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.